Privacy Policy
Terms & Conditions
Payment Policy
Shipping Policy
Return & Refund Policy
Privacy Policy
This Privacy Policy describes how The Impulse Shoppe collects, uses, and shares personal information when you use our website www.theimpulseshoppe.com.
Personal Information We Collect
When you visit The Impulse Shoppe website, we automatically collect certain information about your device, including:
- Web browser type
- IP address
- Time zone
- Cookies installed on your device
Additionally, as you browse, we collect information on:
- Pages and products you view
- Websites or search terms that referred you
- How you interact with the website
This automatically-collected information is referred to as "Device Information".
Technologies Used to Collect Device Information
- Cookies: Data files placed on your device with a unique identifier. Learn more.
- Log Files: Tracks actions on the website, collecting data like IP address, browser type, ISP, referring/exit pages, and timestamps.
- Web Beacons, Tags, Pixels: Electronic files used to record browsing behavior.
Order Information
When making a purchase or attempting to do so, we collect:
- Name
- Billing and shipping address
- Payment information (including credit card numbers)
- Email address
- Phone number
In this Privacy Policy, "Personal Information" refers to both Device Information and Order Information.
How We Use Your Personal Information
We use your Order Information to:
- Process payments and fulfill orders
- Arrange for shipping
- Provide invoices and order confirmations
- Communicate with you
- Screen orders for fraud risk
- Send product/service updates based on your preferences
We use Device Information to:
- Screen for potential risk and fraud
- Improve and optimize our website
- Analyze customer interactions and marketing performance
Sharing Your Personal Information
We share your Personal Information with third parties to help us use it effectively. For example:
- We use Google Analytics to understand website usage. Learn more.
- You can opt out of Google Analytics here.
We may also share your information:
- To comply with legal requirements
- To respond to subpoenas, search warrants, or legal requests
- To protect our rights
Behavioral Advertising
We use your Personal Information to provide targeted advertisements that may be relevant to you.
For more information, visit the Network Advertising Initiative.
You can opt out of targeted advertising from:
Your Rights
If you are a European resident, you have the right to:
- Access personal data we hold about you
- Request corrections or updates
- Request data deletion
To exercise these rights, contact us using the details below.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in practices or legal requirements.
Contact Us
If you have any questions or concerns about this Privacy Policy, contact us at:
Terms & Conditions
These terms and conditions outline the rules and regulations for the use of The Impulse Shoppe's Website, located at www.theimpulseshoppe.com.
By accessing, browsing, or shopping on this website, you agree to all the terms and conditions outlined in this agreement. Please read them carefully. We reserve the right to change these conditions at any time without prior notice. If you do not agree, please do not use this website.
Terminology
The following terminology applies to these Terms and Conditions, Privacy Statement, and Disclaimer Notice:
- "Client", "You", "Your" refers to the person accessing this website.
- "The Company", "Ourselves", "We", "Our", "Us" refers to The Impulse Shoppe.
- "Party", "Parties", "Us" refers to both the Client and ourselves.
Cookies
We use cookies to improve your experience on our website. By accessing The Impulse Shoppe, you agree to our use of cookies as outlined in our Privacy Policy.
Governing Law
These terms and conditions are governed by the laws of the State of California, United States. By using this website, you agree that any disputes will be resolved exclusively in the state or federal courts located in California.
Placing an Order
- Orders must be placed via www.theimpulseshoppe.com.
- You must provide accurate and complete details.
- Once an order is placed, you will receive a confirmation email.
Pricing & Payment
- All prices include local and state taxes.
- Prices may change without prior notice.
- If a pricing error occurs, we will contact you for confirmation or cancellation.
- Accepted payment methods: Visa, Mastercard, and AMEX. No other payment forms are accepted.
Discount Codes
We do not offer discount codes.
Creating an Account
You may create an account on our website, but it is not required for purchases. You are responsible for maintaining your account credentials. We reserve the right to terminate accounts if necessary.
Our Products
- Product images and descriptions are as accurate as possible.
- Colors may slightly vary due to screen settings.
Damaged Products
If you receive a damaged product, contact us immediately at 800 725-5640 or customersupport@theimpulseshoppe.com.
Termination
We reserve the right to terminate or suspend your access to our website without notice if these Terms and Conditions are violated.
License
Unless otherwise stated, The Impulse Shoppe owns the intellectual property rights for all content on the website. You must not:
- Republish material from our website.
- Sell, rent, or sublicense website material.
- Reproduce, duplicate, or copy website content.
- Redistribute website content.
Hyperlinking to Our Content
The following organizations may link to our website without prior approval:
- Government agencies
- Search engines
- News organizations
- Online directory distributors
Requests for other organizations to link to our website must be sent to customersupport@theimpulseshoppe.com.
iFrames
Creating frames around our web pages that alter our website’s appearance is prohibited without written permission.
Content Liability
Our store is hosted on BigCommerce Inc. We are not responsible for third-party website policies or practices.
Third-Party Links
We may provide links to third-party websites. We are not responsible for content, products, or services provided by these websites.
Reservation of Rights
We reserve the right to request the removal of links to our website and to amend these terms at any time.
Removal of Links from Our Website
If you find any offensive links on our website, you may contact us for removal consideration.
Disclaimer
To the fullest extent permitted by law, we exclude all representations, warranties, and conditions relating to our website and its use. We are not liable for any loss or damages arising from the use of our website.
Company Information
Payment Policy
We take the security of your financial and personal information seriously. Your financial information will not be used by or sold to any third party for any purpose not related to purchases made on this website.
Please read this document carefully for details regarding our payment policies, including how we manage your payment information. This policy applies only to The Impulse Shoppe.
By purchasing from The Impulse Shoppe, you agree to the terms and policies outlined in this document.
Money Transactions
The Impulse Shoppe does not directly handle financial transactions. We use secure third-party payment processors, including (but not limited to) Stripe, to process payments securely.
We accept the following payment methods:
Point of Payment
Payment is required at checkout after selecting items and placing them into your shopping cart. You will be asked to select your preferred payment method before finalizing your purchase.
Your Information After Payment
We do not store any customer financial information after the point of purchase. All of our payment processors are PCI Compliant.
PCI Compliance
PCI Compliance refers to a set of 12 security standards that businesses must follow when accepting, transmitting, processing, and storing credit card data.
The Impulse Shoppe adheres to the following PCI compliance practices:
- Encryption of cardholder data
- Managing firewalls
- Updating antivirus software
- Assigning unique IDs to authorized users
The Impulse Shoppe is fully PCI Compliant.
Fraud Prevention Methods
We employ advanced security measures to ensure a safe and secure shopping experience. In addition, we recommend the following safety practices when shopping online:
- Never share your passwords, PIN numbers, or bank account details. Legitimate companies will never request this information via email or phone.
- Avoid public Wi-Fi when making payments online. Use mobile data or a secure network.
- Use credit cards instead of debit cards for added fraud protection.
- Only transfer money using reliable and well-known payment services.
- Verify a website's privacy and return policies before making a purchase.
- Print a copy of your order and any confirmation emails.
- Regularly check your bank statements for unauthorized transactions.
Payment via Mobile
The Impulse Shoppe’s checkout process is mobile-friendly, allowing for convenient and secure payments on your smartphone.
Changes to This Policy
The Impulse Shoppe reserves the right to modify this Payment Policy at any time. Any changes will be posted on this page.
To stay updated on changes, you can subscribe to our newsletter.
Online Dispute Resolution
Any issues related to product quality, shipping, or packaging should be resolved by contacting the manufacturer or supplier.
If you have not received a refund within 15 days, please contact us:
Company Information
Shipping Policy
When Will I Receive My Product?
- Order Cut-off Time: 12 PM PST
- Order Handling Time: 1-2 business days
- Standard Shipping: 8-10 days (Monday - Sunday)
Shipping Rates
Free shipping for all orders within the contiguous US.
International Shipping
At this moment, we only ship within the contiguous US.
Do You Ship to Alaska and Hawaii?
No, we do not currently ship to Hawaii or Alaska.
Processing & Delivery Time
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email.
Once your order is shipped, you will receive a notification with tracking details.
All products are shipped via standard Ground shipping (4-6 days, Monday - Sunday).
Note: Processing time is separate from shipping time.
Potential Shipping Delays
The Impulse Shoppe is not responsible for shipping delays caused by high order volumes, postal service issues, or unforeseen circumstances beyond our control.
How Do I Check the Status of My Order?
Once your order has shipped, you will receive an email with a tracking number. Please allow 48 hours for the tracking information to update.
Shipping to P.O. Boxes
Please note that some carriers have limitations on shipping to P.O. Boxes.
Refunds, Returns, and Exchanges
We accept returns within 30 days of delivery, provided the item is unused and in its original condition.
Refunds will be issued for the full order amount minus shipping costs.
If your order arrives damaged, email us at customersupport@theimpulseshoppe.com with your order number and a photo of the damage. We will assess each case individually to find a satisfactory resolution.
Delayed Orders
We strive to ship orders quickly, but occasional delays may occur. If your order is delayed, you will receive an email with an updated delivery estimate.
If your order has not arrived within the expected timeframe, contact us at:
Damaged Orders
We carefully package all products to ensure they arrive in perfect condition. However, if your order is damaged in transit:
- Contact the delivery carrier to report the issue.
- Email us within 7 days of receiving your order.
- Include your order number, a description of the damage, and photos of the item.
Although we are not liable for shipping-related damages, we will assist in resolving the issue.
Canceling an Order
You may cancel your order before it has been shipped. If the order has already been shipped, please follow our return policy.
Company Information
Return & Refund Policy
Thank You for Shopping at The Impulse Shoppe
If for any reason you are not completely satisfied with your purchase, we invite you to review our return and refund policy. The following terms apply to any product you purchased from us.
Return Policy Overview
- Return Window: 30 days
- Return Label: Customer responsibility
- Return Mailing Address: 29003 Avenue Sherman, Valencia, CA 91355
- Restocking Fee: No fee
- Refund Processing Time: Up to 10 business days after approval
If your refund has not been processed within 10 days, please contact us at customersupport@theimpulseshoppe.com.
Conditions for Returns
Returns are accepted within 30 days of delivery, provided the following conditions are met:
- The product was purchased in the last 30 days.
- The product is in its original packaging with all included accessories.
- For items with a manufacturer seal, the seal must be unopened.
- The item must not be damaged due to customer handling or use.
Non-Returnable Items
The following items cannot be returned:
- Customized or personalized products.
- Products that deteriorate rapidly or have expired.
- Products that are not returnable due to health or hygiene reasons (if unsealed after delivery).
- Products that have been inseparably mixed with other items after delivery.
- Items purchased on sale are not eligible for refunds.
We reserve the right to refuse returns at our sole discretion if the above conditions are not met.
Return Process
- Contact us at customersupport@theimpulseshoppe.com to initiate the return.
- We will provide an RMA return label with pre-paid shipping.
- Ensure all parts of the original packaging are included.
- Ship the product back to us.
- We will inspect the item upon receipt.
- Once approved, a replacement will be sent, or a refund will be issued.
Shipping costs for returns are covered by us via the provided return label.
Canceling an Order
You may cancel your order before it has been shipped. If your order has already been shipped, follow the return policy stated above.
Lost Shipments
If your order has not arrived 2 days past the expected delivery date, please contact us:
We will conduct an investigation with the courier, which may take up to 5 business days. If we cannot locate your shipment, you may choose between a full refund or a replacement order.
Refund Process
Refunds are initiated after the returned product is received and inspected. If approved, refunds take up to 10 business days to process and will be issued via the original payment method.
Delayed Orders
We strive to ship orders quickly, but unforeseen circumstances may cause delays. If your order is delayed, we will notify you with an updated estimated delivery date.
If your order has not arrived by the estimated date, please contact us at:
Damaged Orders
We take great care in packaging orders to ensure they arrive in perfect condition. If your order arrives damaged, follow these steps:
- Contact the delivery carrier to report the issue.
- Email us within 7 days of receiving your order.
- Include your order number, a description of the damage, and photos of the damaged item.
While we are not responsible for shipping-related damages, we will assist in resolving the issue as best as possible.
Company Information
