Privacy Policy
Terms & Conditions
Payment Policy
Shipping Policy
Return & Refund Policy
Privacy Policy
This Privacy Policy describes how The Impulse Shoppe collects, uses, and shares personal information when you use our website www.theimpulseshoppe.com.
Personal Information We Collect
When you visit The Impulse Shoppe website, we automatically collect certain information about your device, including:
- Your web browser
- IP address
- Time zone
- Cookies installed on your device
- Web pages or products you view
- Websites or search terms that referred you to our website
- Your interaction with our website
Technologies Used for Device Information
- Cookies: Data files placed on your device that include an anonymous unique identifier. Learn more at www.allaboutcookies.org.
- Log Files: Track actions on the website, collecting IP address, browser type, ISP, referring/exit pages, and timestamps.
- Web Beacons, Tags, and Pixels: Electronic files that record information on how you browse the website.
Order Information
When you make a purchase or attempt to make a purchase, we collect:
- Name
- Billing address
- Shipping address
- Payment information (including credit card numbers)
- Email address
- Phone number
Personal Information refers to both Device Information and Order Information.
How We Use Your Personal Information
We use Order Information to:
- Fulfill your orders (process payments, arrange shipping, provide invoices and order confirmations).
- Communicate with you.
- Screen orders for potential risk or fraud.
- Provide marketing and advertising information based on your preferences.
We use Device Information to:
- Screen for potential risk and fraud (especially IP addresses).
- Improve and optimize our website.
- Generate analytics about how customers browse and interact with the website.
- Assess marketing and advertising success.
Sharing Your Personal Information
We share your information with third parties to help us use it as described above. We also use Google Analytics to understand website usage. Learn more:
Additionally, we may share your information to comply with laws, respond to legal requests, or protect our rights.
Behavioral Advertising
We use Personal Information to provide targeted advertisements and marketing communications. Learn more about targeted advertising:
You can opt out of targeted advertising:
Your Rights
If you are a European resident, you have the right to:
- Access personal information we hold about you.
- Request correction, updates, or deletion of your personal information.
To exercise these rights, contact us using the details below.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in practices, legal updates, or operational needs.
Contact Us
For questions about our privacy practices, please reach out:
Email: customersupport@theimpulseshoppe.com
Phone: 800-209-5790
Address: 29003 Avenue Sherman, Valencia, CA 91355
Terms and Conditions
These Terms and Conditions outline the rules and regulations for the use of The Impulse Shoppe’s website, located at www.theimpulseshoppe.com.
By accessing, browsing, or shopping on this website, you agree to all the terms in this agreement. Please read them carefully.
- Acceptance of Terms
We reserve the right to update these Terms at any time without prior notice. You agree to check this page periodically for changes. If you do not agree, please do not use this website.
- Definitions
The following terminology applies to these Terms:
- "Client," "You," "Your" – refers to the person using this website.
- "Company," "We," "Us," "Our" – refers to The Impulse Shoppe.
- "Party," "Parties" – refers to both the Client and the Company.
- Use of Cookies
We use cookies to enhance your experience. By accessing The Impulse Shoppe, you consent to our Privacy Policy. Some of our affiliate and advertising partners may also use cookies.
- Governing Law
These terms are governed by the laws of the State of California, USA. Any disputes shall be resolved exclusively in the state or federal courts of California.
- Placing an Order
- Orders can only be placed via our website.
- You must provide accurate and complete information.
- All orders are subject to availability.
- A confirmation email will be sent after your order is placed.
- Pricing & Payment
- All prices include local and state taxes.
- Prices may change without notice.
- Accepted payment methods: Visa, Mastercard, AMEX.
- Discount codes are not offered.
- Account Creation
Creating an account is optional. If you do:
- You must provide accurate information and update it as needed.
- You are responsible for keeping your account secure.
- We may suspend or terminate your account at our discretion.
- Product Information
We strive for accurate product descriptions. However, due to screen variations, colors may differ slightly from what you see online.
- Damaged Products & Returns
If you receive a damaged product, contact us immediately:
- License & Intellectual Property
Unless stated otherwise, The Impulse Shoppe owns all intellectual property rights on this website. You must not:
- Republish, sell, rent, or copy our content.
- Redistribute content without permission.
- Hyperlinking to Our Website
The following organizations may link to our website without prior approval:
- Government agencies
- Search engines
- News organizations
- Online directory distributors
All other organizations must request approval by emailing us at customersupport@theimpulseshoppe.com.
- Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content, products, or services.
- Content Liability
We do not take responsibility for any third-party content appearing on our website.
- Termination
We may terminate or suspend your access to our website at any time for violating these Terms.
- Disclaimer
To the maximum extent permitted by law, we exclude all warranties and conditions relating to our website. Nothing in this disclaimer will:
- Limit liability for death or personal injury.
- Limit liability for fraud or fraudulent misrepresentation.
- Exclude any liabilities not permitted under applicable law.
- Contact Information
For any inquiries, reach out to us:
Payment Policy
We take the security of your financial and personal information seriously. Your financial information will not be used by or sold to any third party for any purpose not related to purchases made on this website. Please read this document and all its sub-sections for information regarding our online information practices, as well as how we manage your payment information. The information contained herein is applicable only to The Impulse Shoppe.
By buying one or more items on The Impulse Shoppe, you accept the practices and policies outlined in this policy, as well as other policies posted to this website. By purchasing products via this website, you acknowledge that you accept the terms, practices, and policies outlined on this website.
Money Transaction
The Impulse Shoppe does not directly handle financial transactions. The Impulse Shoppe uses the financial services of third parties, including (but not limited to) Stripe. This is done to provide you with a variety of professional, secure payment methods. We continually strive to provide a safe and professional shopping experience to all of our valued customers.
We accept Visa, Mastercard, and AMEX.
Point Of Payment
Payment is made at checkout after you have selected items and placed them into the website’s shopping cart. You will be asked which method of payment you’d like to use when finalizing your purchase via our checkout page.
Your Information After The Payment
We do not store any client financial information after the point of purchase. All of our processing options are PCI Compliant.
PCI Compliance
PCI compliance, or payment card industry compliance, refers to a set of 12 security standards that businesses must use when accepting, transmitting, processing, and storing credit card data. For small businesses, PCI compliance involves requirements such as encryption of cardholder data, managing firewalls, updating antivirus software, and assigning unique IDs to each person with computer access. The Impulse Shoppe is fully PCI Compliant.
Fraud Prevention Methods
We take great efforts to provide you with a safe and secure shopping experience. We use the latest in PCI and SSL security methods to prevent fraud, but you should also always follow the following rules when shopping online:
- Never give your passwords, PIN numbers, or bank account numbers – legitimate companies and banks will never ask you for these details by email or over the phone.
- If buying online while traveling, use data provided by your network provider and not public Wi-Fi, as some hotspots may not be secure.
- Use credit cards and secure payment services instead of debit cards.
- When transferring money, use reliable firms.
- Never transfer or receive money for someone else.
- Check sites' privacy and returns policy.
- Print a copy of your order and any acknowledgment you receive.
- Check your bank statement carefully against anything you buy online.
Payment Via Mobile
The Impulse Shoppe’s payment method is smartphone-friendly, so you can have easy access to The Impulse Shoppe services everywhere.
Changes To This Policy
The Impulse Shoppe reserves the right to modify this payment policy at any time, so please review it frequently. If The Impulse Shoppe changes this payment policy, we will post the revised payment policy here. If you want to be sure to stay updated with payment policy changes or reviews, please sign up to receive the newsletter, and you will receive a notice if the The Impulse Shoppe payment policy has been changed.
Online Dispute Resolution
All issues with product quality, shipping, packaging, or general suitability for use should be resolved by contacting the company of origin for each specific product.
If you have not received the refund within 15 days, contact us at customersupport@theimpulseshoppe.com.
Contact Information
Website: The Impulse Shoppe
Phone: 800-209-5790
Email: customersupport@theimpulseshoppe.com
Address: 29003 Avenue Sherman, Valencia, CA 91355
Shipping Policy
When will I receive my product?
- Order cut-off time: 12 pm PST
- Order handling time: 1–2 business days
- Standard shipping: 8–10 days (Monday–Sunday)
Shipping Rates
Free shipping for all orders within the contiguous US.
International Shipping
At this moment, we only ship within the contiguous US.
Do you ship to Alaska and Hawaii?
No. At this time, we do not ship to Hawaii and Alaska.
Processing & Shipping Time
All shipping is free. All products are shipped via standard Ground.
Order processing times are separate from the shipping times shown at checkout.
Orders are processed within 1–2 business days (excluding weekends and holidays) after you receive your order confirmation email.
You will receive another notification once your order ships.
Standard Ground shipping takes 4–6 days (Monday–Sunday) for delivery.
The Impulse Shoppe is not responsible for delays due to high order volume or issues with the postal service.
How do I check the status of my order?
Once your order ships, you will receive an email notification with a tracking number. Please allow 48 hours for tracking details to be available.
Shipping to P.O. Boxes
Please note that some carriers may have restrictions regarding delivery to P.O. Boxes.
Refunds, Returns, and Exchanges
Returns are accepted up to 30 days after delivery if the item is unused and in its original condition. Refunds will be issued minus return shipping costs.
If your item arrives damaged, contact us at customersupport@theimpulseshoppe.com with your order number and a photo of the damage. We’ll review your case and work to resolve the issue.
Delayed Orders
We aim to ship quickly, but unexpected delays may occur. If delayed, we’ll email you an updated estimated delivery date.
If your order hasn’t arrived as expected, contact us:
Our support team is happy to help.
Damaged Orders
We carefully package all orders, but if your item arrives damaged, we apologize for the inconvenience.
We recommend reporting any damage to the carrier and filing a claim.
Please notify us within 7 days of receiving your order. Include the following:
- Your order number
- A description of the damage
- Photos of the damaged item (if available)
Although we are not liable for shipping damage, we will help resolve the issue.
Canceling an Order
You can cancel your order before it ships. If it has already shipped, follow the return policy above.
Contact Information
Phone: 800-209-5790
Email: customersupport@theimpulseshoppe.com
Address: 29003 Avenue Sherman, Valencia, CA 91355
Return and Refund Policy
Thank you for shopping at The Impulse Shoppe.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. The following terms apply to any product you purchase from us.
Return Window
30 days
Return Label
Customer responsibility
Return Mail Address
29003 Avenue Sherman, Valencia, CA 91355
Restocking Fee
No fee.
Refund
Once your returned product has been approved, it will take up to 10 days to receive your refund. If it has been more than 10 days, please contact our team at customersupport@theimpulseshoppe.com.
Conditions for Returns
You are eligible to return products within 30 days of delivery if:
- The products were purchased in the last 30 days.
- The products are in the original packaging with all accessories.
- For sealed items, the manufacturer seal must be unopened.
- The item is not damaged due to handling or use by the customer.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products.
- Products that expire or deteriorate.
- Unsealed products that cannot be returned for hygiene reasons.
- Products inseparably mixed with other items after delivery.
- Sale items (final sale, no refunds).
We reserve the right to refuse returns at our sole discretion if they do not meet the above conditions.
Return Process
- Contact us at customersupport@theimpulseshoppe.com to initiate the return.
- We will send you an RMA return label based on your return reason.
- Ensure all original packaging is included, then pack the item securely.
- Ship the product back to us.
- Once received, we will inspect the product.
- If approved, you will receive a refund or replacement.
Return shipping costs will be covered by us via the provided return label.
Canceling an Order
You can cancel your order before it has been shipped. If your order has already been shipped, please follow the return policy above.
Lost Shipments
If at least 2 days have passed since the expected delivery date, contact our support team at customersupport@theimpulseshoppe.com. Allow us at least 5 days to investigate with the courier.
If we are unable to locate your shipment after the investigation, we will declare it lost, and you may choose between a full refund or a replacement.
Refund Process
Refunds will be initiated once your return is received and inspected. Approved refunds take up to 10 business days to process. Refunds are issued to the original payment method.
Delayed Orders
At The Impulse Shoppe, we strive to process and ship orders quickly. However, unforeseen delays may occur.
If your order is delayed, we will notify you via email with an updated estimated delivery date. If your order has not arrived on time, please contact us at:
Damaged Orders
We take great care in packaging orders to ensure they arrive in perfect condition. However, if you receive a damaged item, we sincerely apologize.
While we are not responsible for damages during transit, we recommend reporting the issue to the courier service and filing a claim.
Please inform our support team within 7 days of receiving your order. Provide:
- Your order number
- A description of the damage
- Photos of the damaged item (if available)
While we cannot be held liable for shipping-related damages, we will assist in finding a resolution.
Contact Information
Email: customersupport@theimpulseshoppe.com
Phone: 800-209-5790
Address: 29003 Avenue Sherman, Valencia, CA 91355
