Return And Refund Policy

Thank you for shopping at The Impulse Shoppe

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. The following terms are applicable for any products that You purchased with Us.

Return window: 30 days
Return label: Customer responsibility
Return mail address: 29003 Avenue Sherman, Valencia CA 91355
Restocking fee: No fee.
Refund: Once your returned product has been approved, it will take 5 to 10 days to receive your refund. If it has been more than 10 days, please contact our team at

Conditions for Returns
You are eligible to return products for any reason from our site within 30 days of delivery.

In order for the products to be accepted for a return, please make sure that:

  1. The products were purchased in the last 30 days
  2. The products are in the original packaging with all original accessories
  3. For items with a manufacturer seal, the manufacturer seal must be unopened
  4. The item(s) cannot be damaged due to the handling or use of the customer

The following Goods cannot be returned:

  1. The supply of products made to Your specifications or clearly personalized.
  2. The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
  3. The supply of Goods that are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
  4. The supply of Goods that are, after delivery, according to their nature, inseparably mixed with other items.

Products on sale cannot be refunded.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Return process

  1. Contact us at to initiate the return
  2. We will send the RMA return label according to the reason for your return. The return label will have shipping costs paid.
  3. Make sure to enclose all parts of the original packaging. Pack the items.
  4. Send the product
  5. We receive the product and inspect it.
  6. Once approved we will send you a replacement or you will be refunded the full amount at your original payment method.
  7. You will not be charged for return shipping costs as the shipping costs will already be paid by us in the return label. We will send you a replacement or you will be refunded the full amount at your original payment method.

Canceling an order

You can cancel your order before it has been shipped. In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason for return.

Lost shipments
If at least 2 days have elapsed since the expected delivery date, please contact our customer service via email at and allow us at least 5 days to investigate the item(s) whereabouts with the courier service. If we cannot track your shipment after the 5-day investigation, the shipment will be declared lost and you will be entitled to a full refund or we will send a replacement if you choose so.

Refund process
The refund will be initiated once your product is received back in our warehouse and inspected by our team. Once approved, the refund takes up to 10 business days to process. Refunds will be made in the original method of payment.

The Impulse Shoppe

Phone: 800-725-5640
Address:29003 Avenue Sherman Valencia CA 91355