Shipping policy:
When will I receive my product?
Order cut off time: 12 pm PST
Order Handling time: 1-2 business days
Standard shipping: 4-6 days, mon-sun
Shipping rates:
Free shipping for all orders within the contiguous US.
International shipping:
At this moment we only ship within contiguous US.
Do you ship to Alaska and Hawaii?
No. At this time we do not ship to Hawaii and Alaska.
All shipping is free.
All products are shipped via standard Ground.
Please note that order processing times are separate from the shipping times seen at checkout.
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. All products are shipped via standard Ground that takes between 4-6 days (mon-sun) to be delivered.
The Impulse Shoppe is not responsible for potential delays due to a high volume of orders or postal service problems that are outside of our control.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
Shipping to P.O. boxes
Please be aware that some carriers have limitations around shipping to P.O. Boxes.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. In the event that your order arrives damaged, please email us as soon as possible at customersupport@theimpulseshoppe.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Delayed Orders
At The Impulse Shoppe, we strive to ensure that your orders are processed and shipped as quickly as possible. However, there may be times when unforeseen circumstances cause delays. If your order is delayed, we will promptly notify you via email with an updated estimated delivery date. We understand that timely delivery is crucial, and we are committed to resolving any delays as swiftly as possible. If your order was supposed to be delivered but has not arrived yet, please contact us at 800 725-5640 or customersupport@theimpulseshoppe.com. For any concerns or questions regarding your delayed order, feel free to reach out to our customer service team, who will be happy to assist you.
Damaged Orders
We take great care in packaging your orders to ensure they arrive in perfect condition. However, if you receive a damaged item, please accept our sincere apologies. While we are not responsible for damages that occur during transport, we recommend contacting the delivery company directly to report the issue and file a claim. Additionally, please inform our customer service team within 7 days of receiving your order. Provide your order number, a description of the damage, and, if possible, photographs of the damaged item. Although we cannot be held liable for shipping-related damages, we will assist you in any way we can to facilitate a resolution. Your satisfaction is our top priority, and we are committed to ensuring that any issues are addressed promptly and to your satisfaction.
Canceling an order
You can cancel your order before it has been shipped. In case your order has already been shipped, kindly follow the return policies stated above that correspond to your reason for return.
Phone: 800 725-5640
Email: customersupport@theimpulseshoppe.com
Address: 29003 Avenue Sherman Valencia CA 91355